Management = Owner, Staff = employed by Owner, Booking Principal = Person who made and is paying for the booking, Guests = all of the persons staying in the unit, Visitors = people visiting guests during their stay/visiting owner/staff.

Prices

The price of accommodation will be in accordance with your Booking Confirmation details and calculated based on “per unit per night”.

Total Booking Value

Total Booking value is the price per unit per night x number of nights occupied.

Minimum stay

Our minimum stay is 2 nights except for the period 15th November until 15th January when the minimum stay is 4 nights, unless otherwise confirmed by management.

Pets

Sorry, we do not allow pets at this property. The Owner lives on the property and has their own dogs and cats.

Acceptance of children

We welcome children of all ages.

Non-availability of accommodation

We would only cancel your booking if your accommodation were unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the accommodation. Our liability will not exceed beyond the amounts paid in respect of Secure deposit or Total Booking Value paid whichever the greater. We expect early notice advice.

Arrival

Your accommodation will be available to you from 14h00 on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your unit; however, please check with us should you require early arrival arrangements.

Please observe the COVID-19 Regulations for arrivals/check-in. We/you need to comply with all Regulatory Protocols that requires time to perform.

Late arrival procedure

Please ensure that you check in after 14h00 and contact us no later than 15h00 to let us know if you will be arriving late. Failure to notify us may result in the unit being re-let or the full cost of the unit being charged.

Departure

Please be ready to leave the accommodation not later than 11h00 on the day of departure, unless otherwise arranged (refer to extension of departure time below). We shall provide you with an invoice, payable on departure.

Please observe the COVID-19 Regulations for Departures/check-out.

Extension of departure time

With prior approval we shall allow you to extend the vacating time of 11h00 to 18h00, subject to availability at an additional cost of R250 per unit.

Visitors

Intraday visitors are allowed, subject to prior notification to Management. All Intraday visitors are subject to strict adherence to COVID-19 Compliance Regulations and is the responsibility of the “booking principal” to ensure their compliance.

Personal Conduct of Guests

Our wish is that guests will have a memorable time at our establishment and our hope is that “all who arrive as guests leave as friends”.

Problems connected with abused substances such as drugs and alcohol has been a growing phenomenon and we respectfully request the “booking principal” to take ownership of the Personal Conduct of their guests and visitors.

We respectfully request guests and visitors to respect the neighbourhood and next-door neighbours and not to play music that can cause neighbours to lodge complaints about noise, behaviour, or conduct.

The Right of Admission will apply.

Please Observe COVID-19 Regulations regarding Social Distancing, hygiene, and PPE requirements above.

Damages and Breakages

We put our property in your care for the duration of your stay and we shall deliver it to you clean, sanitized and in full working order unit(s) on arrival, but request you to protect our assets and report any damages.

We kindly request you to respect our property and the use of equipment and utensils. If you need assistance to operate the appliances, please contact the owner.

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the unit(s) or its content. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repairs or making good, if the damages or breakages are significant, and we may make an additional charge of R250 if you did not report/fail to report that. It is market practice to take a damage deposit which will be returned once the unit had been assessed for damages. It is our right to charge a damage deposit and hold such deposit until after inspection. If no damages and or breakages had been observed the “damage deposit” will be returned after final inspection.Appliances and devices

Our units are fully equipped with electrical appliances and media equipment for your use. Sufficient plug points are also supplied to charge devices; therefore, there is no need to unplug any of the plug points in use. It is prohibited to plug in any additional personal appliances and or devices onto our network. Should there be such requirement or need, prior approval is required from management as it is disallowed to connect any other appliance or device that is not a standard feature as provided by our establishment.

Remote controls

Several devices including the gate, door and media equipment, function with remote control devices. Please safeguard them against damages. Should, for any reason, a remote control device not function properly, please report it to management to rectify the problem and do not try to fix it yourself.

Liability

We do not accept any liability for any damages, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy policy

Any data collected during this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party. We are fully POPPI compliant. We do also have a website privacy policy in place.

Complaints

Should you find that appliances or utensils are not working properly or for that matter any other complaints, please report it soonest to the management for rectification immediately as we are on duty 24/7 and would prefer to deal with issues or complaints sooner rather than later.

Smoking

This is a non-smoking establishment. It is classed as a public place and it is therefore illegal to smoke inside the units. We respectfully ask for your cooperation and consideration in this matter. Smoking is allowed outside on the stoop / patios and balconies or any open area on the premises. This is official Government Policy on Smoking in Public Places.

Please remove cigarette buds from ash trays as they may cause health risk and discharge them in a sealed plastic bag in the rubbish bin. Do not flic cigarette buds from the balcony but place it into the provided ash tray for proper safe removal / disposal.

Methods of payment

• Cash in ZAR bank notes
• Electronic bank transfer (Swift if foreign payment with Cost Code “OUR”)
• Authenticated Swift-BIC payment, bank to bank in foreign currency
• IBAN